#ChangeChat with Helen Palmer
This week we're talking with Helen Palmer of Questo on the importance of 'design' in organisational change.
http://audio.simplecast.com/45090.mp3
You can find Helen on LinkedIn
A summary of what's covered?
00:32 The origins of the name Questo
02:24 What does design mean to Helen? - an intentional principled approach to change.
03:30 Learning and change - two sides of the same coin
03:56 Human Centred Design in Change v Machine centric views of organisation.
05:36 Why it's important to work at a strategic level with leaders, rather than at a project level
09:04 How learning design principles play out in change (cognitive overload and absorptive capacity)
11:08 User experience (UX) and design in change management - what if the entire process of change was seen as an experience?
15.33 The Linkedin Pulse article - Hope, Trust, Compassion and Stability.
Want more in the #changechat series? Try:
#ChangeChat with Paul Thoresen
#ChangeChat with Theresa Moulton
#ChangeChat with Luc Galoppin