#ChangeChat with Helen Palmer

 

  This week we're talking with Helen Palmer of Questo on the importance of 'design' in organisational change. http://audio.simplecast.com/45090.mp3 You can find Helen on LinkedIn or on Twitter here A summary of what's covered?00:32 The origins of the name Questo02:24 What does design mean to Helen? - an intentional principled approach to change.03:30 Learning and change - two sides of the same coin03:56 Human Centred Design in Change  v Machine centric views of organisation.05:36 Why it's important to work at a strategic level with leaders, rather than at a project level09:04 How learning design principles play out in change (cognitive overload and absorptive capacity)11:08 User experience (UX) and design in change management  - what if the entire process of change was seen as an experience?15.33 The Linkedin Pulse article - Hope, Trust, Compassion and Stability. Want more in the #changechat series? Try:#ChangeChat with Paul Thoresen#ChangeChat with Theresa Moulton#ChangeChat with Luc Galoppin