Want to know how to deal with resistance to change? People voicing displeasure and distrust at your change messaging?
It’s easy.
Say thank you.
Yep – every voicing of concern, anger, fear, sadness, frustration with your change is an invitation to start a conversation of sense-making and possibility.
Do that and those pesky resistant folks say “You’re welcome”.
Not feeling confident in how to have that conversation? That’s a different matter – try practicing with the table above. Think through the potential responses to enable you to enter the conversation.