Not sure how to deal with "resistance to change"?

Want to know how to deal with resistance to change? People voicing displeasure and distrust at your change messaging?

It’s easy.

Say thank you.

Yep – every voicing of concern, anger, fear, sadness, frustration with your change is an invitation to start a conversation of sense-making and possibility.

Do that and those pesky resistant folks say “You’re welcome”. 

Not feeling confident in how to have that conversation? That’s a different matter – try practicing with the table above. Think through the potential responses to enable you to enter the conversation.