Lessons learned from a Change Management Professionals meetup
When change folk get together you can learn a lot. This was the case of one meetup of the Change Management Professionals (a Melbourne based community of practice, started in 2008).We had a particularly insightful ice-breaker. The group broke into pairs – with one half of the pair having more than five years in the profession and the other less than five years.The one with more experience had to share “What I wish I knew when I started [about change, communication and engagement]” and the “newbie” had to share what they thought it was that they needed to get to the next level.I suspect the ice-breaker may have lasted as long as the main discussion – but didn’t it generate some insights!Here’s the list ...in some ways they're like bookends!
What I think I need to know to get to the next level
- How to get buy in from the top
- How to move strategy to a practical implementation
- How to articulate value
- How to trust my gut
- How to get the team on board
- How is the project owner’s risks and issues different to the stakeholder risks and issues
- How to influence
- Understanding power (eg structural versus political)
- How do people like to be communicates to about change
- 10. How is engagement different from communication
And from the other end …
What I wish I knew at the beginning that I know now
- You need buy in from the top
- Find a friend to help you understand
- Create your own communications channels
- Engagement is different to communications
- You will continue to be surprised
- It’s not about “me”
- You need to identify who has influence
- There needs to be a strong business case and change driver
- You don’t need ‘hearts and minds’, just commitment
- Document everything – metrics
- Written communications has its limitations (info overload with multiple channels
- There are two kinds of communications – stakeholder and end0users
- Senior Leaders need to be onboard with engagement strategy
- Everyone is learning together
And to you – what would you add to either list? Share in the comments. I'd love to hear.
Want to eavesdrop on a few more change conversations? My book Conversations of Change has several interviews with change leaders and change agents!